Synhouse has far and away the largest
inventory of NED systems (80+)
and parts in the world. Any system anyone would possibly want to pay
for can be built by special order. Standard Synhouse upgraded system
configurations include the highest Model D
processor and software, the MIDI Option, and gigantic sound libraries.
The
purchase of these fully
restored systems has always been strongly recommended and this
recommendation continues, with all system configurations still
available in 2009.
These introductory labor rates are very
competitive and draw upon the largest
constantly-expanding NED knowledge base in the world, and the pricing
may
be changed without notice. All projects will be handled on a
discretionary basis, as company time permits.
This isn't free Synclavier repair and
support, and there never was
free Synclavier repair or support available from NED or any of the many
companies that have come and gone since the real Synclavier company closed 17
years ago.
Shipping/packing/transporting/driving
and
other less skilled work: $25/hour
There will be a higher rate for
system diagnostics, but this rate has yet to be determined and does not
apply at this time.
There is a four hour minimum for the
shop rate and housecall rate for local housecalls in the Los
Angeles/Hollywood area.
There is an eight hour (per day) minimum for the housecall rate for
housecalls outside the Los Angeles/Hollywood area, plus reasonable time
and travel expenses.
There is a one hour minimum for e-mail and phone support.
All rates apply 24 hours per day, every day, and there is no surcharge
for late night/weekend work at this time.
All time is rounded off to the next highest hour, but totaled and done
so only at the end of the project (e.g., 4:20 is billed as five hours,
and 4:20 the first day and 4:20 the second day totals 8:40 and is
billed as nine hours, not ten).
Synhouse does not provide referrals to other companies.
Synhouse does not sell software, proprietary information about NED
systems, or provide technical training.
Many Synclavier problems, even serious hardware failures, can be
located and corrected remotely over the telephone or via e-mail,
webcam, with the study of e-mailed photos, or other means. Synhouse has
provided this service to Synclavier customers for years, it is now
offered to customers with non-Synhouse systems at the current e-mail
and phone support rate. In many cases, this eliminates the need to ship
the system to Los Angeles or pay for a housecall.
Please note
that the system that results from such a repair or resurrection is a
repaired or revived system, not
a fully restored Synclavier system.
The
restoration of smaller Synclaviers takes 55 hours on average, while
some of the larger systems take more than 100 hours to complete, and
all have hundreds of hours of non-billed burn-in time that follows the
build process to ensure long term reliability. Any faulty or
intermittent parts are replaced immediately and the burn-in testing
process is repeated to ferret out any questionable parts.
The fully
restored Synclavier systems from Synhouse are built from scratch,
starting from an empty
cleaned enclosure of the size and style chosen by the customer, and
populated with the best of the best parts picked from the Synhouse
Synclavier system inventory, which is the largest in the world.
The above
repair labor rates do not
include free parts picked from the Synhouse inventory (as the fully
restored Synclavier systems from Synhouse do), so the process of doing
a full, Synhouse-quality restoration on a customer-supplied system
would take far, far longer than the 55-100+ hours spent building
Synhouse systems, which are built only from the best of the best parts.
The Synhouse systems are built only from tested good parts, not bad
parts, so no time is wasted trying to find and fix problems in a dead
box, and the average times stated here only include build time, not any
time spent on stock work or dismantling old systems, which is done on
non-billed company time.
Therefore, as
always, if you want to buy a Synclavier system in the exact
specification you want and you really want the best, buy it here,
because it would cost far more money to bring a system bought elsewhere
up to the Synhouse standard and it would still lack the guarantee that comes
with a Synhouse system. If you do require repair and support services
on an existing or newly purchased system, this is now available from
Synhouse for the first time ever.
Studio cartage and setup/tutorial can be provided
in Southern California or elsewhere at the rates shown above.
Synhouse has several different types of
stairclimbing robots and can move Synclaviers anywhere, even upstairs
or in and out of basements. Jobs that are too big to handle can be
subcontracted and supervised to ensure the proper handling of these
very heavy and delicate systems.
Synhouse accepts Visa, MasterCard, Amex and bank wires.
Please write if you have any requirements or questions.
